Account Deletion Policy for Mondo Gate AG


The following Account Deletion Policy is designed to inform customers of Mondo Gate AG about the terms and conditions under which they may terminate their accounts and the process involved. This policy is part of the overarching General Terms and Conditions governing the use of Mondo Gate AG’s online media, including both the web application and the mobile application.

Eligibility for Account Deletion

  1. Customers: Only customers who have registered an account with Mondo Gate AG and have accepted the General Terms and Conditions are eligible to request account deletion.

Process for Account Deletion

  1. Request Submission: Customers wishing to delete their account must submit a formal request via the Mondo Gate web or mobile application or by sending an email to The request must include the customer’s registered email address and a valid reason for account deletion.
  2. Identity Verification: To prevent unauthorized deletions, Mondo Gate will verify the identity of the customer making the deletion request. This process may involve answering security questions or providing additional documentation as required.
  3. Review and Confirmation: Upon receiving a deletion request, Mondo Gate will review the account for any pending transactions or outstanding balances. The customer will receive a confirmation email once the review is complete and the account is eligible for deletion.

Effects of Account Deletion

  1. Data Retention: In compliance with legal obligations, Mondo Gate may retain certain personal data for a necessary period even after account deletion. This retention is strictly for legal and regulatory purposes and as stipulated by applicable laws.
  2. Irreversibility: Once an account is deleted, the process cannot be reversed. All access to services, funds, and any stored data associated with the account will be permanently removed.
  3. Responsibility: The customer is responsible for backing up any data they wish to retain before requesting account deletion. Mondo Gate is not responsible for any loss of data once the account is deleted.

Timeline for Deletion

  1. Processing Time: The account deletion process will generally be completed within 30 days from the date of the confirmed request. This period allows for the resolution of any pending matters associated with the account.

Customer Responsibilities

  1. Notification of Intent: Customers are advised to notify Mondo Gate of their intent to delete their account well in advance, especially if there are any contractual or service obligations that need to be settled prior to deletion.
  2. Clearance of Obligations: Prior to account deletion, customers must clear any outstanding obligations including unpaid fees or charges associated with the account.

Mondo Gate’s Rights

  1. Suspension Prior to Deletion: If Mondo Gate detects any suspicious or fraudulent activity, it reserves the right to temporarily suspend the account prior to processing the deletion to investigate and resolve the matter.
  2. Denial of Deletion Request: Mondo Gate reserves the right to deny a deletion request if there are unresolved disputes, legal holds, or compliance issues that require the account to remain active.

Amendment of the Deletion Policy

Mondo Gate reserves the right to amend this Account Deletion Policy at any time. Any changes will be communicated to customers through the Mondo Gate online media and via email. Customers are encouraged to periodically review this policy to stay informed about how Mondo Gate handles account deletions.

This policy outlines the framework within which accounts at Mondo Gate AG can be deleted. By requesting the deletion of an account, the customer acknowledges and agrees to the terms laid out in this policy. For further questions or clarifications, customers are encouraged to contact customer support at Mondo Gate.